Legal Information
Everything you need to know about our policies and terms of engagement.
TL;DR — The Short Version
Privacy: We collect only the data necessary to deliver our copywriting services. We never sell your personal information to third parties. You can request data deletion at any time.
Cookies: We use essential cookies for site functionality and optional analytics cookies. No invasive tracking. You control your cookie preferences via the banner.
Refunds: Full refund if we fail to deliver within the agreed timeline. Partial refunds available for incomplete milestones, evaluated case-by-case.
Terms: All copy becomes yours upon full payment. We retain the right to showcase anonymized work in our portfolio. Governing law: Spain.
Privacy Policy
Last updated: January 2026
DigitalBrandFlow ("we," "our," or "us"), located at Gran Vía de Don Diego López de Haro 13, 48001 Bilbao, Spain, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage our copywriting services.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Fill out our contact or inquiry form (name, email, company, project details)
- Subscribe to our newsletter or content updates
- Engage us for copywriting, technical documentation, or thought leadership services
- Communicate with us via email or phone
We automatically collect certain technical data when you visit our website, including IP address, browser type, operating system, referral URLs, and pages visited. This data is collected through essential cookies and analytics tools.
2. How We Use Your Information
We use collected information to:
- Deliver and manage our copywriting and content services
- Communicate regarding project status, revisions, and deliverables
- Improve our website, services, and client experience
- Send occasional marketing communications (only with your explicit consent)
- Comply with legal obligations under EU and Spanish data protection law
3. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist in operating our website and delivering services, bound by strict confidentiality agreements.
4. Your Rights Under GDPR
As a resident of the European Economic Area (EEA), you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request limitation on how we process your data
- Right to Data Portability: Request transfer of your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or direct marketing
To exercise any of these rights, contact us at [email protected].
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Project-related data is retained for 24 months after project completion.
6. Contact
For questions regarding this Privacy Policy, contact: DigitalBrandFlow, Gran Vía de Don Diego López de Haro 13, 48001 Bilbao, Spain. Email: [email protected].
Terms of Service
Last updated: January 2026
These Terms of Service ("Terms") govern your engagement with DigitalBrandFlow, registered at Gran Vía de Don Diego López de Haro 13, 48001 Bilbao, Spain. By engaging our services, you agree to these Terms.
1. Scope of Services
DigitalBrandFlow provides copywriting, content strategy, technical documentation, and thought leadership services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a mutually agreed Statement of Work (SOW) or project proposal.
2. Pricing & Payment
All prices are listed in Euros (€) and are exclusive of applicable VAT unless stated otherwise. Payment terms:
- Basic and Standard services: Full payment due before work commences
- Enterprise engagements: 50% upfront, 50% upon final delivery
- Late payments incur a 1.5% monthly interest charge
3. Intellectual Property
Upon full payment, all copy, content, and deliverables created by DigitalBrandFlow for the client become the exclusive intellectual property of the client. DigitalBrandFlow retains the right to showcase anonymized, non-confidential work in its portfolio and marketing materials.
4. Revisions
Revision rounds are defined in the SOW or proposal. Additional revision rounds beyond the agreed scope are billed at €150 per round. Revision requests must be consolidated into a single communication per round.
5. Confidentiality
Both parties agree to maintain strict confidentiality regarding proprietary information shared during the engagement. This obligation survives termination of the engagement for a period of 24 months.
6. Limitation of Liability
DigitalBrandFlow's total liability for any claim arising from or related to our services shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We are not liable for indirect, consequential, or incidental damages.
7. Governing Law
These Terms are governed by and construed in accordance with the laws of Spain. Any disputes shall be resolved through the courts of Bilbao, Spain.
8. Termination
Either party may terminate an engagement with 14 days' written notice. Upon termination, the client pays for all work completed up to the termination date. DigitalBrandFlow delivers all completed work within 5 business days of final payment.
Refund Policy
Last updated: January 2026
At DigitalBrandFlow, located at Gran Vía de Don Diego López de Haro 13, 48001 Bilbao, Spain, we stand behind the quality of our copywriting and content services. This Refund Policy outlines the circumstances under which refunds are available.
1. Full Refund
A full refund is issued if:
- We fail to deliver any work within the agreed timeline due to our own negligence
- The project is cancelled by DigitalBrandFlow before any work commences
- A duplicate payment was made in error
2. Partial Refund
A partial refund may be issued based on the percentage of work completed at the time of cancellation or dispute. Refund amounts are evaluated on a case-by-case basis considering:
- Milestones completed versus remaining
- Hours invested in research, strategy, and drafting
- Third-party costs already incurred on behalf of the client
3. No Refund
Refunds are not available for:
- Completed and delivered work that meets the agreed specifications
- Work declined due to subjective preference changes after final approval
- Delays caused by the client (late feedback, missing materials, scope changes)
4. Refund Process
To request a refund, email [email protected] with your project details and reason for the request. We will respond within 5 business days with a resolution or an request for additional information.
5. Processing
Approved refunds are processed within 10 business days to the original payment method. Bank processing times may vary.
6. Contact
For refund inquiries, contact: DigitalBrandFlow, Gran Vía de Don Diego López de Haro 13, 48001 Bilbao, Spain. Email: [email protected].